Service Desk

{"xsrfToken":"BUZZ-LYD5-P4FZ-HBDR_02e554f35d81f2da8de16a085910b564c7c0d327_lout","branding":{"id":"6","key":"proforma","name":"ProForma Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2bf0f276-ac69-4b37-af17-687947fb63d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjE5NjliZS0zYmEwLTRhMTItYjlhZS02Y2VlYjc5ZjZkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiZjBmMjc2LWFjNjktNGIzNy1hZjE3LTY4Nzk0N2ZiNjNkNSI6WyJyZWFkIl19LCJleHAiOjE1NzQwNTg3MDEsIm5iZiI6MTU3NDA1ODA0MX0.UTyRt_ZLQJcDKs-PVwUx3zTh6bdUQREhxoPIa0bn6LA&client=a61969be-3ba0-4a12-b9ae-6ceeb79f6d8d&mode=fit","logoId":"2bf0f276-ac69-4b37-af17-687947fb63d5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ThinkTilt Help Centre","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"helpCenterTitle":"Welcome to the ThinkTilt Help Centre","sharedPortalName":"Help Center","localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-UK","userLanguageTag":"en-UK","portalThemeColor":"#172b4d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a6082c46-5bc0-4af1-9870-5ffb89e53ec1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjE5NjliZS0zYmEwLTRhMTItYjlhZS02Y2VlYjc5ZjZkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2MDgyYzQ2LTViYzAtNGFmMS05ODcwLTVmZmI4OWU1M2VjMSI6WyJyZWFkIl19LCJleHAiOjE1NzQwNTg3MDEsIm5iZiI6MTU3NDA1ODA0MX0.v6b3_szG29aoS9yhvfO-sR3PMdrAqQxrMVRbtnxGWu8&client=a61969be-3ba0-4a12-b9ae-6ceeb79f6d8d&height=300&mode=fit","bannerMediaApiFileId":"a6082c46-5bc0-4af1-9870-5ffb89e53ec1","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"proforma","projectId":11100,"serviceDeskId":6,"name":"ProForma Support","description":"<p>Welcome! Request support for ProForma from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"1220","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Contact us with a general enquiry.</p>","icon":11227,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11227","groups":[16],"key":""},{"id":"1218","name":"Priority Support New Client Notification","descriptionHtml":"","callToAction":"Priority Support New Client Notification","introHtml":"<p>For ProForma Partners (who are part of the ProForma Partner Scheme) to advise on new clients requiring priority support.</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[40],"key":""},{"id":"1217","name":"Forms not loading","descriptionHtml":"","callToAction":"Forms not loading","introHtml":"<p>When ProForma forms are not loading, please fill out this request</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[16],"key":""},{"id":"56","name":"Feature suggestion","descriptionHtml":"","callToAction":"Feature suggestion","introHtml":"<p>Like to see something new? Tell us about it.</p>","icon":10507,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[16],"key":""},{"id":"166","name":"Report a vulnerability","descriptionHtml":"","callToAction":"Report a vulnerability","introHtml":"<p>Discovered a vulnerability in one of our products? Please let us know here.</p>","icon":10534,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[34],"key":""},{"id":"55","name":"Request support","descriptionHtml":"<p>Please let us know how we can help with ProForma: Forms for Jira. You can also check out our <a href=\"https://docs.thinktilt.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">documentation</a> or our <a href=\"https://status.thinktilt.com\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">status</a> page.</p>","callToAction":"Request support","introHtml":"<p>Experiencing trouble using ProForma? Request support.</p>","icon":10504,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"165","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Has one of our products has been compromised? We want to know.</p>","icon":10538,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[34],"key":""},{"id":"1207","name":"AUG event presentation","descriptionHtml":"","callToAction":"AUG event presentation","introHtml":"<p>Request a speaker for an upcoming AUG event.</p>","icon":11233,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11233","groups":[45],"key":""},{"id":"1208","name":"Client Presentations","descriptionHtml":"","callToAction":"Client Presentations","introHtml":"<p>Team up with staff from ThinkTilt to demonstrate ProForma to one of your clients.</p>","icon":11233,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11233","groups":[40],"key":""},{"id":"191","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"<p>Experiencing trouble using ProForma? Request support.</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[40],"key":""},{"id":"188","name":"Demo Instance","descriptionHtml":"","callToAction":"Demo Instance","introHtml":"<p>Request access to a populated demo instance for the purpose of demonstrating ProForma to clients.</p>","icon":10536,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[40],"key":""},{"id":"1209","name":"Partner Program","descriptionHtml":"","callToAction":"Partner Program","introHtml":"<p>Become a ThinkTilt Partner.</p>","icon":11227,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11227","groups":[40],"key":""},{"id":"1211","name":"Privacy Request","descriptionHtml":"","callToAction":"Privacy Request","introHtml":"<p>Request access, correction or deletion of personal data held by ThinkTilt.</p>","icon":11203,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11203","groups":[46],"key":""},{"id":"1212","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"<p>Need help with something, please let us know.</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"General"},{"id":34,"name":"Security Related"},{"id":40,"name":"Solution Partners"},{"id":45,"name":"AUG Leaders"},{"id":46,"name":"Privacy"}],"orderMapping":{"45":[1207],"34":[166,165],"40":[191,1218,1208,188,1209],"16":[1212,56,1220,1217],"46":[1211]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee516f35-b967-3414-8adc-31300957ade3","appLinkName":"System Confluence","appLinkUrl":"https://thinktilt.atlassian.net/wiki","spaceKey":"PF","spaceName":"ProForma Documentation","spaceUrl":"https://thinktilt.atlassian.net/wiki/spaces/PF"},"labels":[],"projectKey":"TTS","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://thinktilt.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fthinktilt.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1.556.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkOGU2NzJiMTc1OTQ0NmI0MWQzOWY2ZmVkODljZGUxNzQzMzE0NmRhODI3MGNkOTE3YWQ4MWRhYjE3NWRhZWM1IiwiaXNzIjoiamlyYTplNjM4NWQwNC1kZDliLTQwMjYtYTc0Zi0zYjEyODdjYjY3ZmIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNTc0MDU5MDAxLCJpYXQiOjE1NzQwNTgxMDF9.H_VfIlHoKCXQxefBGfGhDIHwfyHXcRrerj6eVnLeVR8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmU2Mzg1ZDA0LWRkOWItNDAyNi1hNzRmLTNiMTI4N2NiNjdmYiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRUUyIsImlkIjoiMTExMDAifX19LCJleHAiOjE1NzQwNTkwMDEsImlhdCI6MTU3NDA1ODEwMX0.Bcj9-ZEkNoC6GKuQ367SdHQD6CDxWGnAkEk5b8a7f20\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TTS\\\",\\\"id\\\":\\\"11100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TTS\\\",\\\"project.id\\\":\\\"11100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://thinktilt.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v7.thinktilt.net/portal/6/create/?admin=false&xdm_e=https%3A%2F%2Fthinktilt.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1.556.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0ZDAxNWE4YmFiYmMwZDkzZGVhNGRmNjhmMWNiYmZmZWZiN2JjNjZmNTk3ZTY3MTMxNTNkOTRmYWI3MTc5NDAzIiwiaXNzIjoiamlyYTplNjM4NWQwNC1kZDliLTQwMjYtYTc0Zi0zYjEyODdjYjY3ZmIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNTc0MDU5MDAxLCJpYXQiOjE1NzQwNTgxMDF9.7YsU03yN3MWBsNPaH4U2A61O9Bslsozf7wC1qm3EYr8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmU2Mzg1ZDA0LWRkOWItNDAyNi1hNzRmLTNiMTI4N2NiNjdmYiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVFRTIiwiaWQiOiIxMTEwMCJ9fX0sImV4cCI6MTU3NDA1OTAwMSwiaWF0IjoxNTc0MDU4MTAxfQ.21_Amg51aQhddeoref5Jrpb7raH7Wal5Boif8JjRCas\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TTS\\\",\\\"id\\\":\\\"11100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TTS\\\",\\\"project.id\\\":\\\"11100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://pf-v7.thinktilt.net\",\n \"hostOrigin\":\"https://thinktilt.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}