Jira Service Management

{"xsrfToken":"BUZZ-LYD5-P4FZ-HBDR_69f3d22a128b5459d3176e023e8d38d2fe221a09_lout","branding":{"id":"6","key":"proforma","name":"ProForma Support","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2bf0f276-ac69-4b37-af17-687947fb63d5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjE5NjliZS0zYmEwLTRhMTItYjlhZS02Y2VlYjc5ZjZkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiZjBmMjc2LWFjNjktNGIzNy1hZjE3LTY4Nzk0N2ZiNjNkNSI6WyJyZWFkIl19LCJleHAiOjE2MTE2NzM1NjMsIm5iZiI6MTYxMTY3MjkwM30.B_vYGqtQ42HtMEoHKBLMsHtnN7PiOBGBlx2_w1i075g&client=a61969be-3ba0-4a12-b9ae-6ceeb79f6d8d&mode=fit","logoId":"2bf0f276-ac69-4b37-af17-687947fb63d5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ThinkTilt Help Centre","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"New Project Permission requirements for Jira Administrators. ","userInitialAnnouncementMessageWiki":"<p>If you are a Jira Administrator and are finding that you are not able to view or edit your forms, please double check your project permissions. Assigning “Administer Projects” permissions will resolve this issue.</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the ThinkTilt Help Centre","sharedPortalName":"Help Center","announcementHeader":"New Project Permission requirements for Jira Administrators. ","announcementMessage":"If you are a Jira Administrator and are finding that you are not able to view or edit your forms, please double check your project permissions. Assigning “Administer Projects” permissions will resolve this issue.","localeDisplayName":"English (United Kingdom)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#172b4d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a6082c46-5bc0-4af1-9870-5ffb89e53ec1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjE5NjliZS0zYmEwLTRhMTItYjlhZS02Y2VlYjc5ZjZkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2MDgyYzQ2LTViYzAtNGFmMS05ODcwLTVmZmI4OWU1M2VjMSI6WyJyZWFkIl19LCJleHAiOjE2MTE2NzM1NjMsIm5iZiI6MTYxMTY3MjkwM30.hir2jtHpTOdFc7xmLCLQs6bwiQOG4g7HTB1BVhE_x78&client=a61969be-3ba0-4a12-b9ae-6ceeb79f6d8d&height=300&mode=fit","bannerMediaApiFileId":"a6082c46-5bc0-4af1-9870-5ffb89e53ec1","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"proforma","projectId":11100,"serviceDeskId":6,"name":"ProForma Support","description":"<p>Welcome! Request support for ProForma from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"1254","name":"Cloud migration support","descriptionHtml":"","callToAction":"Cloud migration support","introHtml":"","icon":11238,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11238","groups":[16],"key":""},{"id":"1253","name":"Template Submission","descriptionHtml":"","callToAction":"Template Submission","introHtml":"<p>Submit a form to be include in the ProForma template library</p>","icon":11371,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11371","groups":[16,40],"key":""},{"id":"1252","name":"Happy Halloween","descriptionHtml":"","callToAction":"Happy Halloween","introHtml":"","icon":11372,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11372","groups":[],"key":""},{"id":"191","name":"Request Support","descriptionHtml":"","callToAction":"Request Support","introHtml":"<p>Experiencing trouble or have a question about ProForma? Request support.</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[16,40],"key":""},{"id":"1220","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Contact us with a general enquiry.</p>","icon":11227,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11227","groups":[],"key":""},{"id":"1236","name":"ACE Presentations","descriptionHtml":"","callToAction":"ACE Presentations","introHtml":"<p>Schedule a speaker for your Atlassian Community Event.</p>","icon":11233,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11233","groups":[50],"key":""},{"id":"1221","name":"Early Access Feedback","descriptionHtml":"","callToAction":"Early Access Feedback","introHtml":"<p>Feedback on the Early Access ADF Form Builder</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[40],"key":""},{"id":"1218","name":"Priority Support New Client Notification","descriptionHtml":"","callToAction":"Priority Support New Client Notification","introHtml":"<p>For ProForma Partners (who are part of the ProForma Partner Scheme) to advise on new clients requiring priority support.</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[40],"key":""},{"id":"1217","name":"Forms Problems (Cloud)","descriptionHtml":"","callToAction":"Forms Problems (Cloud)","introHtml":"<p>When ProForma forms are not loading, please fill out this request</p>","icon":10532,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[],"key":""},{"id":"56","name":"Feature suggestion","descriptionHtml":"","callToAction":"Feature suggestion","introHtml":"<p>Like to see something new? Tell us about it.</p>","icon":10507,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[16],"key":""},{"id":"166","name":"Report a vulnerability","descriptionHtml":"","callToAction":"Report a vulnerability","introHtml":"<p>Discovered a vulnerability in one of our products? Please let us know here.</p>","icon":10534,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[34],"key":""},{"id":"55","name":"Email Support ","descriptionHtml":"<p>Please let us know how we can help with ProForma: Forms for Jira. You can also check out our <a href=\"https://docs.thinktilt.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a> or our <a href=\"https://status.thinktilt.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">status</a> page.</p>","callToAction":"Email Support ","introHtml":"<p>Experiencing trouble using ProForma? Request support.</p>","icon":10504,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[],"key":""},{"id":"165","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Has one of our products has been compromised? We want to know.</p>","icon":10538,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10538","groups":[34],"key":""},{"id":"1208","name":"Client Presentations","descriptionHtml":"","callToAction":"Client Presentations","introHtml":"<p>Team up with staff from ThinkTilt to demonstrate ProForma to one of your clients.</p>","icon":11233,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11233","groups":[40],"key":""},{"id":"188","name":"Demo Instance","descriptionHtml":"","callToAction":"Demo Instance","introHtml":"<p>Request access to a populated demo instance for the purpose of demonstrating ProForma to clients.</p>","icon":10536,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[40],"key":""},{"id":"1209","name":"Partner Program","descriptionHtml":"","callToAction":"Partner Program","introHtml":"<p>Become a ThinkTilt Partner.</p>","icon":11227,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11227","groups":[40],"key":""},{"id":"1211","name":"Privacy Request","descriptionHtml":"","callToAction":"Privacy Request","introHtml":"<p>Request access, correction or deletion of personal data held by ThinkTilt.</p>","icon":11203,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11203","groups":[46],"key":""}],"reqGroups":[{"id":16,"name":"General"},{"id":34,"name":"Security Related"},{"id":40,"name":"Solution Partners"},{"id":50,"name":"ACE Leaders"},{"id":46,"name":"Privacy"}],"orderMapping":{"50":[1236],"16":[1254,191,56,1253],"56":[1252],"34":[166,165],"40":[191,1253,1218,1208,188,1209,1221],"46":[1211]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee516f35-b967-3414-8adc-31300957ade3","appLinkName":"System Confluence","appLinkUrl":"https://thinktilt.atlassian.net/wiki","spaceKey":"PF","spaceName":"ProForma Documentation","spaceUrl":"https://thinktilt.atlassian.net/wiki/spaces/PF"},"labels":[],"projectKey":"TTS","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1253,"projectId":11100,"form":{"name":"Template Submission","descriptionHtml":"","callToAction":"Template Submission","intro":"<p>Submit a form to be include in the ProForma template library</p>","instructions":"","icon":11371,"iconUrl":"https://thinktilt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11371","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/1253","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/1253","calendarParams":{"firstDay":0,"date":"2021-01-27T00:56:03+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjE5NjliZS0zYmEwLTRhMTItYjlhZS02Y2VlYjc5ZjZkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTEwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTE2NzQxNjMsIm5iZiI6MTYxMTY3MjkwM30.Ly_44GCn_L2lcPshEKCWMeL31G_xnWKPFxi6h2PFBeM","targetCollection":"upload-project-11100","endpointUrl":"https://api.media.atlassian.com","clientId":"a61969be-3ba0-4a12-b9ae-6ceeb79f6d8d","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fthinktilt.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMWE1MWM3MWMzMWI0MDY5MzNjZTgxZTRlZDJjODE1MjhjMmJkZTE3OWQxNmIzNTMxOTRiZDc4YmU1N2FjYmI3IiwiaXNzIjoiamlyYTplNjM4NWQwNC1kZDliLTQwMjYtYTc0Zi0zYjEyODdjYjY3ZmIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjExNjczODYzLCJpYXQiOjE2MTE2NzI5NjN9.-rh5aB2KXKm4jo4FkSVdhRVbPdeRZoFuLhewFLpmX_Y\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmU2Mzg1ZDA0LWRkOWItNDAyNi1hNzRmLTNiMTI4N2NiNjdmYiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRUUyIsImlkIjoiMTExMDAifX19LCJleHAiOjE2MTE2NzM4NjMsImlhdCI6MTYxMTY3Mjk2M30.b3sZazxsZtPTbmQqV8f99VtsKRzA19KNAzcJI8lQ51I\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TTS\\\",\\\"id\\\":\\\"11100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TTS\\\",\\\"project.id\\\":\\\"11100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"1253\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://thinktilt.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v81.thinktilt.net/portal/6/create/1253?admin=false&xdm_e=https%3A%2F%2Fthinktilt.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmNTNkNDhhOTViNzhhM2U2OTJjZDFlYmIyMGFmMGNkN2JmZTg2Njg1ZjU2YTE2NThkZmY3MGRhMmI5MTdiN2UzIiwiaXNzIjoiamlyYTplNjM4NWQwNC1kZDliLTQwMjYtYTc0Zi0zYjEyODdjYjY3ZmIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjExNjczODYzLCJpYXQiOjE2MTE2NzI5NjN9.h-VviP_Duo6Aq9aAO7c_8L48e7qP-Pb4cDeNpLIaBVU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmU2Mzg1ZDA0LWRkOWItNDAyNi1hNzRmLTNiMTI4N2NiNjdmYiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVFRTIiwiaWQiOiIxMTEwMCJ9fX0sImV4cCI6MTYxMTY3Mzg2MywiaWF0IjoxNjExNjcyOTYzfQ.PvXbEUSYlLbFUG0LiNmwgFVXJaZX8nnHJS5tBf_zOwE\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TTS\\\",\\\"id\\\":\\\"11100\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TTS\\\",\\\"project.id\\\":\\\"11100\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\",\\\"servicedesk.requestTypeId\\\":\\\"1253\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://pf-v81.thinktilt.net\",\n \"hostOrigin\":\"https://thinktilt.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}